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Frequently Asked Questions
Pre-Purchase
How do I connect my Nelko printer to my phone?
Download the Nelko app from the App Store or Google Play, enable Bluetooth on your phone, and follow the in-app pairing instructions.
Does the printer really not require any ink?
Yes. Nelko thermal printers use heat-sensitive paper and do not require ink, toner, or ribbons.
Is the app compatible with both iOS and Android?
Yes. The Nelko app is available for both iOS and Android devices.
What label sizes are supported?
Supported label sizes vary by model. Check your printer specifications for compatible width and length ranges.
Post-Purchase
How do I return my printer?
Contact our support team within 30 days of purchase to initiate a return. Please include your order number.
What is the warranty period?
All Nelko printers come with a one-year limited warranty covering manufacturing defects.
How do I contact customer support?
Reach us via email at support@nelko.net or through the in-app help center.
Can I get replacement labels?
Yes. Replacement label rolls are available on our website in a variety of sizes and colors.