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POCKET

P21

PL70E

PM230

PM220

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D810

Design and print right from your phone

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IOS App Store

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Android Google Play

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Android APK

Frequently Asked Questions

How do I connect my Nelko printer to my phone?

To connect your Nelko printer to your phone, first ensure Bluetooth is enabled on your device. Open the Nelko app, select your printer model from the device list, and follow the on-screen pairing instructions. Once paired, the printer will remain connected for future use.

Why is my label not printing?

If your label is not printing, check that the printer has sufficient battery and that the label roll is loaded correctly. Verify the Bluetooth connection in the app and ensure the correct label size is selected. If the issue persists, try restarting both the printer and your phone.

What devices are compatible?

Nelko printers are compatible with most iOS and Android smartphones and tablets running iOS 9.0 or later and Android 4.4 or later. They also work with Windows and macOS computers via USB connection. Check your specific model's documentation for detailed compatibility information.

How do I clean the print head?

To clean the print head, turn off the printer and open the cover. Use the included cleaning pen or a lint-free cloth lightly moistened with isopropyl alcohol to gently wipe the print head surface. Allow it to dry completely before closing the cover and using the printer again.

What is your return policy?

We offer a 30-day return policy from the date of purchase. Items must be in original condition with all accessories and packaging. To initiate a return, contact our support team through the Nelko app or email us with your order number. Refunds are processed within 5-7 business days after we receive the returned item.

How do I update the firmware?

Firmware updates are available through the Nelko app. Connect your printer to your phone, open the app, navigate to Settings, and select 'Firmware Update'. If an update is available, follow the prompts to install it. Keep your printer connected and charged during the update process.

Where can I find the user manual?

The user manual for your Nelko printer can be downloaded from the 'Support' section of our website or directly within the Nelko app under 'Help & Support'. You can also scan the QR code included in the product box to access the digital manual.

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