GOT A QUESTION?
Frequently Asked
Pre-Purchase
How do I connect my Nelko printer to my phone?
Turn on your printer and enable Bluetooth on your phone. Open the app recommended for your printer model, then select and connect your device within the app. Please do not pair the printer directly through your phone’s Bluetooth settings unless instructed by the app.
Which app should I download for my printer?
Check the QR code in your user manual, product packaging, or product page to download the correct app. If you’re unsure, contact us with your printer model and we’ll help you find it.
Why is my printer not connecting or printing?
Make sure the printer is powered on or fully charged, Bluetooth is enabled, and the correct paper is installed. Restart both the printer and the app, then reconnect the printer from within the app. If the issue continues, contact us with your printer model, order number, and a photo or video of the problem.
Where can I find the user manual or setup guide?
You can find user manuals and setup guides on our User Manuals page or the corresponding product page. Check the label on your printer to confirm the model number before downloading.
How can I track or update my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status through your Nelko account. To change or cancel an order, contact us as soon as possible. Changes may not be available once the order has been processed or shipped.
What is Nelko’s return and warranty policy?
Return and warranty eligibility depends on the product, purchase date, and condition. Please review our Return & Refund Policy and Warranty Policy for details. If you need assistance, contact us with your order number and a description of the issue.
How do I contact Nelko customer support?
You can reach our support team through live chat, email us at support@nelko.net, or call 888-210-0571. When contacting us about a product issue, please include your order number, printer model, and photos or videos of the problem so we can assist you faster.